22 Bishopsgate is a 278-metre skyscraper in the heart of London’s financial district - a vertical village spanning 62 floors, home to 36 occupiers and welcoming up to 12,000 people daily across its offices, restaurants, hospitality venues and public spaces. It demands data, technology, innovation and collaboration.

Anna Volfman, Chartered Resource & Waste Manager at 22 Bishopsgate, takes us behind the scenes of a remarkable operational transformation. Through digital monitoring, real-time waste data, smart weighing systems, on-site processing technology and occupier engagement, the building has transformed its approach to waste and resource management. 

With recycling performance increasing from approximately 58% to almost 90%, the case study demonstrates how technology, people and operational innovation can work together to deliver measurable environmental improvements, greater efficiency and commercial value.