Anna Volfman is a Chartered Resource and Waste Manager leading waste operations at 22 Bishopsgate, one of the UK’s most prominent commercial buildings, serving more than 10,000 daily occupants. She specialises in turning traditional waste services into data-driven, performance-led systems, combining operational redesign, digital tools and tenant engagement. At 22 Bishopsgate, she has helped increase recycling rates from 57% to more than 85% while reducing costs, improving efficiency and advancing circular economy goals.